Customer Service

SHIPPING & DELIVERY

USA SHIPPING

For security reasons, Samantha Thavasa online purchases will require an adult signature upon delivery. All purchases are shipped via UPS. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS. We do not ship to Freight Forwarders. Samantha Thavasa cannot be responsible for unanticipated delays.

All orders placed on a weekday before 2:00 p.m. (EST) will generally begin processing that day. Orders placed after 2:00 p.m. (EST) will generally begin processing the next business day. Orders placed on weekends or holidays will generally begin processing on the next business day.

All orders are subject to review and Samantha Thavasa reserves the right to request additional identification information and to ship the order to the billing address. The billing information provided must be able to be verified and must match what your bank has on file. Please ensure the card holder is available to confirm the order details.

When you place an order on our website, we will only charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order. Please allow a minimum of 24 hours for this process in addition to your shipping time.

 

FAQ’S 

Stock:

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain styles. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation. We reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders.

 

Pricing:

Prices displayed on the Samantha Thavasa USA website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you within 48 hours, we will treat the order as cancelled.

 

RETURNS & REPLACEMENTS

Return Policy:

Samantha Thavasa proudly stands behind the quality of our products. Please note that before shipping out merchandise to you, our staff will make a final quality check to assure that your merchandise meets the quality assurance of Samantha Thavasa.

Any item shipped back must have a return authorization code that will be given to you by calling customer service. A shipment without such return authorization will not be accepted.  All returns and exchanges please ship to:

Samantha Thavasa
Att. Returns Department
965 Madison Avenue
New York, NY 10021

For online purchases Samantha Thavasa will accept merchandise in its original condition for refund/exchange when accompanied by the original sale slip. However, all “Final Sale” merchandise is not returnable. Returned merchandise must be returned to us within 14 days from the date of delivery i.e. your return shipment must be postmarked within 14 days from receipt of your order. Shipping fees are non-refundable. If you refuse any shipments from Samantha Thavasa, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

 

Refunds:

We will be glad to issue a refund to the original cardholder  for any new and unused merchandise returned to our New York facility within 2 weeks of purchase. Items that have been used or show any kind of markings will not be accepted and returned to buyer. 

 

Changes & Cancellations

Please be advised that if you wish to cancel or modify your order, please send an email as soon as possible to shop@stusa.net. We will make every effort to accommodate your request. However, once an order has been submitted and has begun processing we cannot guarantee the purchase can be cancelled or modified. 

 

Orders outside of the USA

Please contact our New York store directly for all orders outside the USA:
 +1 212 535 3920 or toll free: 1-800-717-7132


Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

 

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.

 

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

 

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

 

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

 

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us by clicking here.

 

Terms Of Service
 

The products, services, and information presented on this web site are provided "AS IS," without warranties of any kind.  Samantha Thavasa EXPRESSLY DISCLAIMS ANY REPRESENTATION AND WARRANTY, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

 Samantha Thavasa does not make any warranty or promise with regard to availability of any product or service presented on this web site.  Samantha Thavasa will have absolutely no liability in connection with the Samantha Thavasa services, including, without limitation, any liability for damage to a samanthathavasausa.com web site user's computer, any hardware, data, information, materials, and Samantha Thavasa resulting from the products, services, and information or the lack thereof available on the samanthathavasausa.com com web site.

 Samantha Thavasa shall not be liable for any costs associated with procuring substitute products or services, damages for loss of profits, use, data, or other intangibles resulting from an interrupted use of or access to the samanthathavasausa.com web site.  Further, Samantha Thavasa shall not be liable for any costs associated with procuring substitute services, damages for loss of any goods or services purchased or obtained, or loss of messages and/or content received or transmitted through the samanthathavasausa.com web site.  Further, Samantha Thavasa shall not be liable for any costs associated with procuring substitute products or services, or damages resulting from transactions entered into through the samanthathavasausa.com web site that result from unauthorized user access or use. 

 USE OF THIS WEB SITE CONSTITUTES ACCEPTANCE OF THE TERMS AND CONDITIONS cited herein.

USE OF MATERIALS

All materials, including, without limitation, information, artwork, images, pictures, text, software downloads, plug-ins, video, audio, programs, and media files (the "Materials") contained on the web site are protected by copyright laws.  The User may access and use the Materials for personal purposes only.  Any modification or use of the Materials for any other purpose without Samantha Thavasa express prior written consent is strictly prohibited.  Any reproduction, republishing, posting, transmission, or distribution of any Material on the samanthathavasausa.com web site is strictly prohibited.

TRADEMARK & COPYRIGHT

The trademarks, service marks and logo (collectively, the "Trademarks") used and displayed on the samanthathavasausa.com web site may be registered and unregistered Trademarks of Samantha Thavasa.  Nothing on the samanthathavasausa.com web site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks displayed on the samanthathavasausa.com web site, without the written permission of Samantha Thavasa.  All materials contained on this site are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Samantha Thavasa or in the case of third party materials, the owner of that content.  You may not alter or remove any trademark, copyright or other notice from copies of the content.

PRINTING OF MATERIALS

Samantha Thavasa authorizes the printing of Materials found on the samanthathavasausa.com web site for personal or educational purposes only.  The Materials included on the samanthathavasausa.com web site are subject to change without notice.  Linked web sites: Samantha Thavasa does not assume any responsibility, obligation or liability for any web sites linked to or from the samanthathavasausa.com web site and for any communication, software, or material available at such linked web sites.  Links on the samanthathavasausa.com web site are not referrals or endorsements of the linked entities, and such links are provided for convenience and/or information purposes only.  Samantha Thavasa disclaims any and all liabilities for any representations or warranties made by the individuals and/or entities of such linked sites.

INDEMNIFICATION

The User agrees to protect, defend, hold harmless, and indemnify Samantha Thavasa and any third party entity related to Samantha Thavasa including Samantha Thavasa executives, directors, officers, managers, employees, consultants, agents, parent companies, and subsidiaries (including, without limitation, third party vendors) from and against any and all liabilities, losses, costs, judgments, damages (direct, indirect, special or consequential), claims, or causes of actions, including, without limitation, any and all legal fees and expenses arising out of or resulting from the User's use of the samanthathavasausa.com web site.